Kyle M. Profile

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$15 USD / hour

pakenham,

australia

$15 USD / hour

It's currently 2:03 PM here

Joined March 11, 2015

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Kyle M.

@KyleMair

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(0 reviews)

0.0

$15 USD / hour

pakenham,

australia

$15 USD / hour

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Freelancer Based In Melbourne Australia!

Looking for customer support positions and eCommerce roles! I have experience working within one of Australia's largest eCommerce retailers and I'm willing to offer my skills and experience at a great price! I have perfect native level english skills, with a bachelors degree in business. Currently, I've worked across a number of customer service software including Zendesk. I look forward to working with you all!

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Experience

Kogan.com

Jun 2020 - Dec 2020 (6 months, 2 days)

● Assisting customers pre and post purchase ● Liaising with freight companies to ensure delivery ● Provide customers with product knowledge ● Completing on average 100 tickets a day ● Working through Zendesk providing customers with email and call support ● Meeting individual KPIs including customer satisfaction ● Working with multiple teams within the company to ensure accuracy