Luciano R. Profile

EXPLORE

0.0

(0 reviews)

You're now following

Error following user.

This user does not allow users to follow them.

You are already following this user.

Your membership plan only allows 0 follows. Upgrade here.

Successfully unfollowed

Error unfollowing user.

You have successfully recommended

Error recommending user.

Something went wrong. Please refresh the page and try again.

Email successfully verified.

$15 USD / hour

tijuana,

mexico

$15 USD / hour

It's currently 5:03 PM here

Joined June 5, 2019

0 Recommendations

Luciano R.

@Lucianorc

0.0

(0 reviews)

0.0

$15 USD / hour

tijuana,

mexico

$15 USD / hour

N/A

Jobs Completed

N/A

On Budget

N/A

On Time

N/A

Repeat Hire Rate

Customer service, Tech support, Chat support.

Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions

See all Translators in Mexico

Contact Luciano R. about your job

Portfolio

This is the result of my first project as a translator; a product of my limited experience as a translator.

Cecil and Bubba meet a succubus

Reviews

Changes saved

No reviews to see here!

Experience

Integon Service Co. - Tijuana, B.C

Aug 2018 - Feb 2019 (6 months, 1 day)

Worked with external mentor representatives to address customer needs. Exceeded team goals and collaborated with the staff to implement customer service initiatives. Assisted multiple customers per a 9 hr basis, greeting with an upbeat attitude and respect. Achieved high customer satisfaction scores by de-escalating complaints quickly. Prevented key account losses by researching discrepancies for corrective action.

Hospitality Wifi LLC - Ada, OH

Jun 2017 - Aug 2018 (1 year, 2 months)

Handled troubleshooting tasks related to the components for Local Area Networks, Wide Area Networks, and voice systems. Assisted customers by providing exemplary helpdesk service and support Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Telvista hipodromo - Tijuana, B.C

Jan 2010 - Jun 2017 (7 years, 5 months)

Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns. Documented repair processes and helped streamline procedures for future technical support actions. Multitasked across systems and applications and resolved a broad range of technical issues. Communicated with customers to identify issues, walkthrough solutions and initiate corrective actions to restore service and functionality.