I've been a customer service representative for 4 years now, I'm with Convergys now
acquired by Concentrix for 1 and half years handled one of the biggest
telecommunication companies in the US ( AT&T) as Billing, General Inquiry
and Sales Representative I also handle High Frequently Callers.
I've been with Iqor as well as handling the same account for 1 year; I've been dealing with those
customers who want to get internet and TV Services, explaining the bill,
processing payment, answering a general question, offering internet bundle
services and basic troubleshooting.
I've been with Optum Global Solutions-UHG
OptumRX handling Pharmaceutical benefits of the UHC Medicare and Commercial
Member, check prescription coverage, ordering process of prescription contacting
prescriber to request a new prescription and lastly,
I've been a freelancer for 6 months with DTDC Australia as Email, Chat, Phone Support,
and Sales.