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Customer support via chat for a Cloud BPM Tool. Side job (not very demanding).

$2-8 USD / hour

Completed
Posted about 5 years ago

$2-8 USD / hour

We built a SaaS BPM and Workflow tool. It is sold worldwide. Now we need to provide customer support via chat for regions in different time zones as our: 6 pm to 6 am [-3GMT], Monday to Friday. This is not programming or advanced IT support. This is end-user support to use a very friendly tool, with some advanced features. We really do need strong English written capabilities, building very friendly relationships with our customers. We expect only a few requests per day, so we don't expect full dedication from your side. Only when a customer asks something, you should answer. Said that we were thinking that you may be doing something else, and if a question arrives, you should answer. Think of it as a side job. You will need a PC for complex questions, but for easier questions, you can use your phone or tablet with the chat app. We expect an average of 5 chats per hour from 6 pm to 10 pm (20 chats in 4 hours). We expect just 5 chats in the rest of the night, from 10 pm to 6 am (5 chats in 8 hours). Given this low dedication, we think this customer support as a side activity. In this context, we are planning to pay $1 per hour, about $264 per month (22 working days). We would require you to learn about our product. We would expect to spend about 20/25 hours, completing a Certification program. When you end this program you will have a test. If you approve, you will be paid USD 50 for the training, and you will be ready for chat support starting the work. Very important, this is not a project with an end-date. We are trying to build a long term relationship. Maybe in the future, if we get more customer in your time zone, we will receive more chats, and we can increase your dedication and payment. Would you be interested?
Project ID: 19052191

About the project

42 proposals
Remote project
Active 5 yrs ago

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I am sales representative for a hotel. I answer more than 10 calls everyday. My job is customer support. I am very interested in this job. Also I worked as IT support for a long time. It would be good to discuss your requirements. I am adaptable and smart mind person.
$3 USD in 10 days
4.2 (1 review)
0.0
0.0
42 freelancers are bidding on average $4 USD/hour for this job
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Hi there! I am an experienced virtual assistant and a Customer Support Executive with nearly 2 years of experience. I have been working with well-established US and European companies and I'd love to provide you with references and recommendations! I excel in the fields of Virtual Assistance and Customer Service due to my professional yet friendly manner, multi-tasking ability, honesty and dedication towards my job. I can adjust to match any work requirement and I'm an extremely fast learner. I have experience in a variety of software including, Asana, Canva, MS Office, Zendesk, SME Software, Cpanel, Nimble CRM, Insightly, Evernote, Apptivo, Skype, Google Voice and many more! I hope, I would be the right candidate for this post. Awaiting an affirmative response from you. Kinds Regards, Mugunthan
$8 USD in 40 days
5.0 (43 reviews)
6.8
6.8
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I can work for $330 per month and I'll be available in EST timezone Mon-Fri. Please share your timezone. Looking forward to your response.
$5 USD in 40 days
4.9 (42 reviews)
6.5
6.5
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Hello! I would like to be considered for the position of customer support agent with your company. Although I live in Nigeria, I have no issue with working 6 pm to 6 am [-3GMT], Monday to Friday. I have over 2 years of customer support experience which could be very helpful in this role. My written and spoken English is well above average. I'm always available if you want to reach out to me as I want to build a long-term relationship as well. Please consider me for this position.
$2 USD in 40 days
5.0 (5 reviews)
5.3
5.3
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Hello, I'm really interested in this customer support via chat for a Cloud BPM Tool position. I read the entire job post and I like everything. I agree with the 1 USD per hour. I have a lot of experience in customer service and being a virtual assistant. I can manage accounts and I have worked in the management of online stores (Amazon, Shopify, Mercadolibre). I have experience using Microsoft office programs, google apps, QuickBooks, zendesk, slac k, skyp e, dialpad, c-panel, and others VA / Admin software. I also have experience in data entry (Inventory, products), email and ticket handling, live chat, and call support, booking, scheduling, etc. I have a high English level, native Spanish fluency and can talk basic Portuguese. I will be available the 12 hours as you need. I have my own space, fast internet connection, my own headsets, and laptop. If you have any question or want to discuss anything, feel free to contact me at any time. I can start right now. Regards, Carlos.
$2 USD in 40 days
5.0 (1 review)
3.4
3.4
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I'm here to excel at whatever i do and do every job with excellence and honesty. I'm a very passionate person and work is essential to me. I have a total of 6 years work experience, started as a customer service representative for Telecommunication company UK Campaign for a year and a half, I have then moved on to start as a sales agent for a housing company in contact with US companies and businesses who are attending exhibitions secure their hotel accommodations for lower prices, i have worked my way up to be a sales manager in 3 years and have developed a native american accent. My 6 year journey has been very passionate, I have learned a lot and i'm very thankful for every step i have taken. Being a customer service representative can teach a person a lot and transitioning into the sales world was just great! I do have access to make and receive calls to and from the US and Canada.
$5 USD in 40 days
5.0 (3 reviews)
3.0
3.0
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Hello, I have 5 years of extensive experience providing email and chat support to customers of big clients such as Uber, Lyft, Wargaming, Google, and Waze. Throught that, I've a mastery level of the English language, and I can smoothly converse through chat and provide short, straightforward, but very informative answers without the customer feeling overwhelmed. I am willing to undergo your 20/25-hour training and I can start on it as soon as possible. I was happy when I read your project's description, as I'm an aspiring freelancer who prioritizes long-term professional relationships with clients rather than big earnings. I'm looking forward to hear from you and discuss further details about the business. Talk soon!
$5 USD in 40 days
5.0 (4 reviews)
2.8
2.8
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This job suits me as I am currently a chat representative, getting good surveys from my customer right now so I am the person you will need for this job.
$6 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Email / Chat operations. I've recently completed projects for clients in USA UK and Canada. I've worked with Convergys US based MNC BPO for 5 years. Kindly revert so that we can discuss further. Kindly send me a manually typed message as we are not able to speak to a client on chat.
$3 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have been working in hosting server administration (shell/GUI) since 10+ years. I manage (install/configure) hosting servers with web (apache/nginx/tomcat/IIS), mysql, mssql, asp.net, php, mail [smartermail, exim, postfix, iredmail etc.) dns, firewalls [CSF/APF/Comodo WAF/BitNinja WAF] etc. I worked with several control panels such as vestacp, webmin, cPanel/WHM, HELM, Plesk / Plesk Onyx, DirectAdmin, zPanel, CWP, SolusVM, WebsitePanel/SolidCP/MSPControl etc. etc. I also have experience in Office365, Azure, AWS EC2. The linux flavors i mostly worked with are CentOS, Ubuntu, Debian. I have experience working on wordpress, joomla, moodle, magento, drupal, prestashop, Odoo. I mostly deal with wordpress administration including but not limited to its security tweaking, transfers/restores etc. Please check my profile for a summary as well.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, I have very similar skills and experience, I will be happy to answer all your questions. Thanks Amita G
$3 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am a native speaker in both languages, Spanish and English. I lived in the United States for 25 years. For 2 years I provided customer service as part of the Walmart email team helping customers resolving issues with their online orders. Once the campaigned closed I was transferred to the Toys R Us chat team which was the same as the Walmart email team but different products. I have also worked for Target's chat team. I have worked in customer service for 15 years in which 8 of those years have been in call centers. I have done every (LOB) Line of Business and I understand customers.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi. Im a infomation technology graduate from a University and aside from that I have experience in handling customer queries via calls and emails for 6months. I can work under pressure and I am very much hoping on working with you. Thank you.
$2 USD in 60 days
0.0 (0 reviews)
0.0
0.0
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Hello. I was looking for a job like Yours for a while now. I'd love to do it as I have a lot of spare time on my hands. I'm also pretty kind, calm and have experience in talking to people. I would love to work with You. Hope to see You soon!
$2 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi This is Roshan gurung. I went through your project details. I am very much excited to work for your project. I've experience in cold calling, customer support and etc. I will be available 8 hours a day, 40 hours a week and 22 days per month, I'm looking for long term relationship if we have good progress. Thank you.
$2 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi Sir, I have Sold background in IT Data Center, RS, Collab Next Generation Firewalls, I am Customer Support Agent and I have around about 8 years of experience as Live Chat Agent, My responsibilities were to handle incoming live chat, answer the questions of products and refund in case of any issue with apology. I can share my resume with you so you can have a look on real time experience with worldwide companies, United Kingdom, United States and Canada. I am looking forward to your answer. Regards,
$3 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, I am very interested in your job and would love to work with you. I have experience in technical support (phone and chat).
$6 USD in 35 days
0.0 (0 reviews)
0.0
0.0
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I am interested to work with your organization. I have more than 5-year experience in required field. I am ready to learn about your product.
$3 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I’m Apratim Barua, an IT consultant having over 10 years of experience in web-based solutions, handling customer relations for businesses (both start-ups and established), in addition to quality assurance, sales, and marketing. I'm looking forward to being a part of your business solutions since I consider people to be a determining factor in running a business. Please reach out to me for further discussion. Thank you!
$2 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi! I am an telecom engineer and have more than 15 years of experience in large telecom company. My timezone is GMT+6 and I will be able to work from 9:00 AM - 3:00 PM in my timezone.
$2 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Because I have the patience and the love to talk with clients, to help them and guide them in the right direction.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of URUGUAY
Montevideo, Uruguay
5.0
2
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Member since Sep 6, 2012

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