Live Chat Tool/Bot Required For Website -- 2

we want to develop live chat tool with below features 1 Proactive chat 2 Visitor Tracking 3 Chat Rating 4 Chat Routing 5 Operator Monitoring 6 Chat Monitoring 7 Canned Responses 8 Mobile Optimization 9 Offline Forms 10 Smart Triggers 11 File Transfers 12 Queue Times 13 Report and Analytics 14 Chat Bot 15 Allows visitors to multitask. 16 Helps reduce the language barrier [login to view URL] & analytics [login to view URL] statistics [login to view URL] reports [login to view URL] reports [login to view URL] [login to view URL] summary [login to view URL] via API [login to view URL] NOTE : 1. ) Database Should Be SQL Server 2012 or above 2.) Chat Bot Contains Set of Questons which is stored in Database and If Query not resolved then chat will be transferred to Concern Person. References : Zopim,Tawk