• Experience providing exceptional customer service including, but not limited to, explaining complex concepts to non-expert audiences, trouble shooting and problem solving, and managing difficult inquiries
• Proven ability in problem analysis, troubleshooting and resolution
• Effective task and time management
• Strong communication and organizational skills Demonstrated competency with common technology and technical concepts, including but not limited to email, internet, Excel and Word
• Exceptional attention to detail
• Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities