Troubleshoot Ubercart v2 on Drupal 6.37 Duplicating Items In Cart
$30-250 USD
Cancelled
Posted over 8 years ago
$30-250 USD
Paid on delivery
The last couple days we have started having the problem that items added to the shopping cart are being duplicated. In at least some of the cases, they are showing up as completely separate line items for a 2nd copy of the identical item, which doesn't seem possible. That is, an order showed up like this:
Qty 1 of Widget A
Qty 1 of Widget B
Qty 1 of Widget A
Qty 1 of Widget B
This should be impossible, as it should have shown like this:
Qty 2 of Widget A
Qty 2 of Widget B
I'm not sure if all of them are showing up that way, or if some of them are actually appearing as a quantity of 2 of an individual item when the customer only wanted a quantity of 1. The administrative staff has been dealing with the orders and editing them to refund people.
Also, this is an intermittent problem! Not all orders are experiencing it. I have personally tried to duplicate the problem, but have been unable to. However, at least 3 customers have experienced it over the last few days, so we'd like to get to it sorted out ASAP!
Are you suspecting your website is HACKED? Then this is a much bigger issue than what you see now.
Is it Hearsay or you got some concrete proof that some users experience this issue ? If you are convinced we are ready to dig the code and get to the bottom of the issue.
Was there a lot of customization made in Ubercart V2? Then we need to inspect the customized code first.
Send us the access to the codebase and database. Tell us the use case of the user faced the issue. For which products this duplication happened?
First we will try to replicate the issue. I not possible we will audit the codebase and any probable hack to your database and will produce the report.
If we find anything were compromised we will advise and take measures to resolve those.
We have a query :
Does the duplicate order only displayed to the user or there were actually duplicate order created ?
Were user had to pay for 2 items when they ordered one item?
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