Call center quality assurance questions jobs
...list of all the different things you can do if you want to PERMANENTLY END your hopes for being awarded this project. 1. Place your bid with an auto-bid. Yeah, blind bids with no consideration for what it’s going to take to actually do the project just tick me off. 2. Don’t read this document carefully. After all, I only put a ton of work into it, and it will only answer 99% of your questions. Why should you respect that? Just skim the document and then try to get me to talk about it in detail. That’s a great way to irritate me. 3. Ask me, “So, what is your budget on this?” In case you hadn’t noticed, this is a “bid” project. You place your bid, you also include how long it will take for you to complete the project, a...
I'm looking for a talented designer to work on a detailed logo vectorization project. The end result should be a well-crafted vectorized logo with good layers and colors. It's crucial that the final output isn't just an outline in Illustrator with poor quality lines, but a professional vector representation. Key Project Points: - The logo will be supplied in its original format, and I need it to be transformed into an EPS file. - The vectorized logo will be used across both print and digital media, so it's essential that the quality is high and consistent. - I have specific color requirements for the logo, so the final delivery should include the exact color codes. Ideal Skills and Experience: - Proficiency in Adobe Illustrator and experience with detai...
I am seeking a skilled app developer who can build a coaching application for both iOS and Android. The application must be designed with user roles for Admins and Students. Here are the detailed requirements: - Create a platform where Admins can build batches of content for students - The functionality of the administration system should allow for the upload of videos, PDFs, and mock tests...capabilities for updates or notifications The successful freelancer should have: - Strong experience in Android and iOS app development - Understanding of user roles and permissions - Expertise in video content handling, specifically MP4 files - Proven track record in creating education-related applications Thank you for considering my project. Please feel free to reach out with any further ques...
1) You will help me reach out to recruiters, hiring managers and talent acquistions regarding particular positions 1a) Share the actual job applied to in the spreadsheet so i can reference it if I get contacted.***very important*** 2) Help manage applications 3) Filter job search and apply- (will share details when we speak and if hired) 4) More details will be shared in messaging and a call we will have weekly 5) weekly checkins 6) set up interviews for me via my Calendly 2hr max
I need an Azure expert to enable ...project involves the integration of Azure Alert notifications. - Voice Call Delivery: The notifications should be delivered through voice calls. - Automation: The voice calls should be triggered automatically based on Azure alerts. Ideal Skills and Experience: - Advanced proficiency in Azure services, particularly Azure Alert. - Prior experience with integrating Azure services and setting up custom notifications. - Understanding of voice call delivery systems and API integrations. - Knowledge of automation tools within Azure. Please note that this project is a high priority for us, and we are looking for a freelancer with a proven track record in Azure integrations. Your ability to deliver a reliable and seamless voice call notific...
I'm looking for a professional who can help me integrate my FreePBX system with an AI to automate and manage my call center. The ideal candidate should be able to: - Implement AI-driven call routing - Develop an AI voice bot - Configure the AI voice bot to provide information, take orders and schedule appointments Key requirements: - Seamless integration between FreePBX and the AI system - Smooth call handling and routing - Accurate and relevant information delivery by the AI voice bot to the callers - AI system must be able to provide business hours, product descriptions and pricing information to the callers.
...Requirements: - Enhancing the user interface to attract a broader customer base - Utilizing a Lilac color scheme, which should be incorporated across the store Key Areas for Lilac Color Integration: - Header and navigation: These sections need to be engaging and intuitive for users. - Product images and descriptions: The Lilac color should be used to present the products in an appealing manner. - Call-to-action buttons: These are vital for guiding user actions, and should be designed to enhance the overall shopping experience. Skills and Experience: - Proven track record in Shopify store design - Proficiency in color psychology and UI/UX design - Prior experience in creating engaging and visually appealing online stores - Strong communication skills to understand and translate ...
...information Location Social Media Links: Instagram Facebook I would appreciate it if you could send us a proposal including: Your approach to the project. Estimated timeline and milestones. Detailed cost breakdown. Examples of similar projects you have completed. We look forward to your response and are excited about the possibility of working together. Please feel free to reach out if you have any questions or need further information....
Project Overview: I am developing an RC plane equipped with a processor and a camera, designed to stream real-time video to a React Native Android application. While I have already built the plane and the application, I am currently experiencing a latency of 1-2 seconds in the video stream. My goal is to reduce this latency to 100-200 milliseconds. I am seeking a freelancer to develop a scri...budget for this project is $ 25-50, negotiable based on expertise and experience. Application Process: Interested freelancers are requested to submit their proposals including: A brief overview of relevant experience and previous projects. Proposed approach and technologies to achieve the desired latency. Estimated timeline and cost breakdown. Any additional information or ques...
...friends of your enemies are also your enemies. Furthermore, the friends of your friends are your friends (and also their friends are your friends...). For instance, if student 0 is friend with student 1 and student 1 dislikes student 2 then student 0 will also dislike student 2. Note that all relations are symmetrical, this means that if student 0 likes student 1 then student 1 likes student 0. We call a group of students amicable if no pair of students in the group dislike each other. Finally, you only considered coherent gossips. You listened to the gossips one by one and only believe gossips that are consistent with your current knowledge. (e.g. if you know student 1 likes student 2, but you then hear that student 2 dislikes student 1 you will disregard the latter statement). ...
I'm currently in need of an Android app developer to assist in a production task app on Google Play Consol Your main tasks will include: - Assisting with finalizing the app for production - Providing insights on submission process I'm unable to provide specifics on the app's features, main purpose or target audience as I have skipped those questions. The project will require someone with experience in Android app development, especially in the deployment and submission process on Google Play Consol
I'm seeking a skilled professional to help me leverage AI in the educational sector. - Ideal candidate is experienced with integrating AI - Must be knowledgeable in educational technology - Proven track record in enhancing educational quality Your role will be to assist in creating a more engaging and effective learning environment for students and faculty. We are looking to improve student performance, enhance teacher support, and streamline administrative tasks. Your expertise in AI and educational technology will be crucial in helping us achieve these objectives.
...ringing, and a group of children running towards the camera (implying excitement to join). Ending Card: Text: [School Logo] | [Website] | [Contact Number] Footage: School logo with a bright and inviting summer-themed background. Additional Tips: Music: Use upbeat, happy music that matches the energetic feel of the video. Pace: Keep the video fast-paced and visually interesting to hold attention. Call to Action: Make sure the registration information is clear and easy to find. Variety: Showcase a variety of activities and age groups to appeal to a wider audience. With your keen eye for detail, craft the story in such a way that it caters to all our branches while highlighting the unique features of each one. If you're a video creator with a knack for educational promotion...
I need a skilled aerospace engineer who could provide critical assistance for an aerospace design project I'm currently working on. The tasks at hand include: - Answering a set of questions related to the project - Deriving concepts based on the information provided - Using MATLAB to conduct an aerodynamics analysis The main focus of this project is to improve the aerodynamics of the aircraft, which ultimately aims to enhance the overall efficiency and performance. This is a time-sensitive task, so I'm in need of someone who can deliver within the same day. Ideal Skills: - Aerospace engineering background - Proficiency in MATLAB for aerodynamics analysis - Strong problem-solving and concept development skills - Ability to work under tight deadlines Your expertise will ...
...integration with the SIP Trunk Provider. This requires a comprehensive understanding of both Avaya systems and SIP technology. - The primary goal for this configuration is to achieve a seamless integration between the ASBCE, the SIP Trunk Provider, and our Avaya servers. The focus is on ensuring robust communication and operation between these systems. - Basic training on how to restrict external call access to everyone, give dedicated SIP line to one user etc. The ideal candidate for this project should possess: - Proven experience in Avaya ASBCE installations and setup - Expertise in SIP technology, specifically with SIP Trunk Provider integration, and any prior experience in STC SIP Trunks - Strong communication skills and a proactive approach to problem-solving - The ability...
We need logo for our fitness product brand "Styfit" which is a fitness brand, which we are going to lanuch in our e-commerce store I have attached a sample logo for your reference. Need source file with all the fonts and elements. if you have any questions, please dm me. Thank you!
...revamping existing static pages to make them live, responsive, and dynamic. This role demands immediate availability and the ability to deliver high-quality work within a tight deadline. Responsibilities: Revamp Existing Website Interface Quickly analyze and update the current design and content of the static pages. Ensure new designs are modern, user-friendly, and engaging. Efficiently translate Figma designs into functional React.js components. Design and Update Sections Redesign the following sections, ensuring compatibility with React.js: Home About Us Services (Fundraising, Asset Monetization, Loans, Investor Relations, Knowledge Center, Support, Email/ERP Access) Monthly Newsletter Interactive Content Guest Blogs and Opinions Events Comment Section Subscription So...
I've compiled a comprehensive global leads database with 8 million entries. The database includes a variety of details such as name, email, contact number, website, profession, and even Instagram username. - **Purpose**: This database is specifically designed for sales leads generation. It's meant to help businesses and organizations reach out to potential customers and...This way, buyers can easily access and use the leads without any hassle. Ideal candidates for this project should have: - Experience in database management and sales leads generation. - Proficiency in CSV file handling and managing online databases. - Familiarity with Google Drive for sharing and collaborating on documents. If you're interested in purchasing the database or have any further questio...
...script while adapting to conversation flow. - Experience in appointment setting or sales is a plus but not required. - Reliable internet connection and access to a quiet workspace. - Compensation: - Base pay $2 - $5 based on experience - $50 compensation for each successfully scheduled appointment that results in a closed deal. - Payment will be made upon successful completion of the scheduled Zoom call and subsequent deal closure. Additional Information: - Training on the dialer, script, and lead list will be provided. - flexible working hours; freelancers can set their own schedule based on availability. - Opportunity for performance-based bonuses and incentives for consistently achieving set targets. - possibility for long-term collaboration and additional projects based o...
I'm looking for a professional to help m...Audiocodes with Microsoft Azure Direct Route to integrate with a PBX system. Key Requirements: - Extensive experience with configuring Audiocodes for call routing - Proven track record in setting up SIP trunking - In-depth understanding of Microsoft Azure, particularly with Direct Route - Ability to seamlessly integrate Audiocodes with a PBX system The primary goal of this project is to ensure that the Audiocodes system works efficiently and effectively with the Microsoft Azure Direct Route, specifically for integration with a PBX system. You should have a solid grasp of SIP trunking and the ability to deliver a setup that guarantees optimal call routing within the integrated system. Note : i need with documents how to do so...
I'm looking to construct a unique and professional logo that will effectively represent the identity of my brand. The ideal design should: Brand Name : TATIF - Brand name to sell car accessories (Kindly avoid specifying as car accessories in...represent the identity of my brand. The ideal design should: Brand Name : TATIF - Brand name to sell car accessories (Kindly avoid specifying as car accessories in logo ) - Reflect a professional, innovative, and trustworthy image - Use two elegant colors of your recommendation - Be versatile enough for marketing and social media usage - Need source file with all fonts and elements If you have any questions please DM me. A successful candidate will have proficiencies in branding and logo design. Your creativity will be the key to the...
I'm seeking an expert consultant who specializes in quality control within the packaged food industry. The role will be focused on quality assurance process improvement, specifically to streamline and optimize these processes. The ideal candidate will have: - Extensive experience in the packaged food production industry - In-depth knowledge of quality control processes - Experience in quality assurance process improvement - Strong background in packaged food safety standards - Demonstrated success in optimizing quality control procedures Your expertise will be invaluable in helping to ensure the highest level of quality in our packaged food products.
I'm in need of a dedicated PhD holder in Computer Science who can spend several hours each week reviewing VLSI papers and translating them into Python code or c++ code. Key Requirements: - Advanced expertise in Python: You should be comfortable with complex Python coding tasks. - A solid understanding of Computer Science: Your field of expertise should be Compu...essential that you can grasp and code diverse concepts. Ideal candidate should have: - A PhD in Computer Science. - Proven experience reviewing and coding academic papers. - Strong critical thinking and problem-solving skills. Your role will be crucial in translating academic knowledge into practical code; so attention to detail, accuracy, and efficiency are paramount. You should be ready for a call on a mutually ...
Your original Bid Quote price is considered final. - No discussions about increasing the p...BID! Anyone who quotes above budget will be disqualified immediately. Bid only if you are available to start work today. Must Read the attachment before bidding. You must submit your relevant work history as soon as you submit your bid not to disqualify. I'm looking for someone with demonstrable cAlgo experience ( Must share previous work samples and also show me live evidence on a video call to be considered eligible) to code my indicator-based simple bot within 5 days. Feel free to suggest if any of my requirements are difficult for your skill level and I can consider them. Those who don't reply to msgs for more than 15 minutes will not be eligible as they are not re...
My education consulting company has been hired to do some marketing. This government department is the Newark Youth Career One-Stop Career center, they focus on getting young adults into jobs and career advancement. they have a summer program called the "Summer Youth Employment Program (SYEP)". This is the biggest summer employment program in the state of New Jersey since Newark is the largest city in NJ. I have attached their current department logo to this.. Now they hired my organization to run their SYEP Orientation. This orientation helps jump off their summer youth employment program, we will provide the youth with development workshops. for this contest, i need: 1) 2024 SYEP logo (this will be logo used at orientation and other environments. (this also needs t...
I'm seeking a skilled professional to develop an exam preparation question bank for pharmacy practice. The questions should cover Pharmacology, Biochemistry, and medicinal chemistry, providing moderate detail with references. This is a crucial resource for students aiming to pass their pharmacy practice exams. Key Responsibilities: - Develop a comprehensive question bank for pharmacy practice exams - Ensure the inclusion of questions from Pharmacology, Biochemistry, and medicinal chemistry - Provide moderate detail with references for each question Ideal Skills and Experience: - Proven experience in creating educational content, especially in the field of pharmacy practice - Strong understanding of pharmacology, biochemistry, and medicinal chemistry - Familiarity with...
Need hindi dubbing artist . Age : 24 to 28 Duration : 6 minutes For the character (with Green colour T shirt) from skype call in the attached file. Good to have a home dubbing set up or at least a lapel collar mic 2. knows tamil in chennai.
...Tasks: - Improving functionality/navigation: While the specifics weren't included, I'm open to suggestions and recommendations based on your experience. We are a 1 product store, with a recurring Monthly rental. We need to be able to add a flat shipping cost to our product. We need to add specific details to the transaction , such as : Date required and measurements on payment form Request for call back where they enter the date and time Return/refund request submission form A page to add product videos A members only page (after payment ) that gives access to tutorial videos AI chatbot (if possible ) Ideal Skills: - Proficiency in Wix: You should have a proven track record of working with the Wix platform, understanding its nuances, and being able to utili...
I'm preparing for the Azure AI 102 exam and specifically looking for help with the Natural Language Processing section. I need a comprehensive set of practice questions and answers specifically tailored to this area. Key Requirements: - Development of practice questions and answers: These should cover a broad range of topics within Natural Language Processing, aligning well with the exam's requirements. I need help in some questions and answers with right explanations
As an author, I seek a talented freelancer to create a webpage that will effectively showcase my books. Here, my books' descriptions will take center stage, creating a visually compelling attraction for my potential readers. Key Features: - A dedicated section for presenting book descriptions that I will provide. Ideal Skills and Experience: - High proficiency in website design and development. - Previous experience in creating author or publisher websites would be an advantage. - Strong understanding of UI/UX principles to ensure engaging visuals. - Excellent communication skills to understand my vision and preferences for the webpage.
...?? - option to save current works in progress??? - does not need to support ads, it’ll be a one-time purchase app I’ve attached a sample copy that just sort of outlines the idea, just an AI generated sample cobbled together in photoshop, but for functionality I’m open to changes of course! If you could provide a quote and also a timeline for completion that would be great. If you have any questions, let me know. -------------------------------------------------------------- Skills and Experience: - Expertise in both iOS and Android app development - Understanding of UX/UI design principles - Prior experience in developing art or lifestyle apps would be a plus. Your proposal should include relevant app development examples, especially any related to colori...
Thank you for your responsiveness Tafsir. Let me know if you have any questions.
We are seeking a creative and professional t-shirt design to help advertise our law firm, Hamilton Law Group PLLC. The primary focus of the design should be on the phrase "CALL MY LAWYER," which should be the most dominant element. The design should also prominently feature the name "Brandon Hamilton" and can include our tagline "Lawyer Up." As a well-known local attorney, it is important that the design reflects the familiarity and trust that the community has in our brand. Additionally, the back of the shirt should feature the phrase "Brandon's got my Back!" Design Requirements: Main Theme: "CALL MY LAWYER" should be the central and most dominant element of the design. Professional and Clean: The design should be profe...
I'm looking for someone with demonstrable clago experience ( Must share previous work samples and also show me live evidence on a video call to be considered eligible) to code my indicator-based simple bot within 5 days. Anyone who quotes above budget will be disqualified immediately. Feel free to suggest if any of my requirements are difficult for your skill level and I can consider them. Those who don't reply to msgs for more than 15 minutes will not be eligible as they are not reliable to work with.
We require a professional logo that will serve as the identity of our brand to include our business name: Tan Your Way Wellness Spa. Key requirements: - The logo should reflect a professional tone, considering it's for a brand identity. It needs to communicate reliability, credibility and expertise. - Please note that we do not have specific colours in mind for the logo. F...Skills and Experience: - Experience in designing logos for brand identity. - Understanding of colour psychology and its application in creating professional and trustworthy visuals. - Proficiency in creating versatile logo designs that can be used across various platforms. - Ability to understand and incorporate the needs and values of a professional brand in the logo design without a lot of questions ...
...materials used for a well-known dairy brand. Important: Candidate has to be based in Karlshue or very close to it. Project outline: - 20 SKUS (Products) need to be assessed for the following: -Tidiness of shelves, package quality, time to find product and etc. -3-4 samples per a product to be assessed. eg. Product is water: 4 of these will need to be assessed. -Consumer will assess 31 samples per a product in total. -No purchases required -Products include water, plant based and diary. -All data will be captured via an App thus good quality photos are needed. --Answer questions related to the product via the APP. -Full training provided. This data is critical to enhancing the product packaging for this brand, and your work will be instrumental in this process...
...thorough diagnosis and resolution. Additionally, I'm experiencing some uncertainty with my Google Merchant Center listings, but I'm not sure of the details. Key Responsibilities: - Diagnosing and fixing errors on my website - as the specifics of the issue are currently unknown, an analytical approach and problem solving skills will be required. - Troubleshooting and correcting any issues in my Google Merchant Center listings - this may involve identifying missing products, incorrect prices, or discrepancies in product descriptions. Ideal Skills and Experience: - Proven experience in website troubleshooting and error resolution. - A thorough understanding of Google Merchant Center and experience with product listings. - Excellent analytical and p...
...for someone who can help craft UPSC civil services (CSE) mains exam questions for a coaching institution. Here are the details: - The questions should cover various subjects, with a primary focus on Science and Technology, Internal Security, and Indian Society. - The level of difficulty for these questions should be medium, striking a balance between challenging and accessible. - The end goal is to use these questions for mock exams, so they should be suitable for this purpose. Ideal candidates for this job would have experience with question framing, particularly in the context of competitive exams like the UPSC. I'm looking for someone who can provide a good mix of comprehension, analytical, and application-based questions, consistent with th...
...Processes: Design comprehensive operational processes covering all aspects of certification, including application procedures, assessment methodologies, documentation requirements, and quality assurance measures. Establish Organizational Structure: Define the organizational structure of the company, including departmental roles and responsibilities, reporting lines, and hierarchy. Ensure Regulatory Compliance: Stay updated with relevant regulations and standards, ensuring that all operational processes align with ANAB Accreditation requirements and ISO/IEC 17024:2012 standards. Quality Management: Implement robust quality management systems to monitor and evaluate operational performance, ensuring adherence to established standards and continuous improveme...
A one time project to design a three part billet aluminium swingarm for a 2007 Triumph Bonneville. Ideally designer will have some experience in designing parts in the automotive field or an area when stress/strength etc are a safety factor. This will be the largest part I will have had designed and made for my motorbike. Attached are ph...experience in designing parts to be capable for CNC, as that's how it will be produced. Also due to the nature of the project and requirement for additional measurements and reverse engineering, which I will be doing, this project is expected to have to be completed over a slower period of time, with me providing info when needed. I am also totally happy to watch live screen share over Discord call while design work happens, if that work...
Hello, I would like to pitch you my idea for a drawing. I have attached a couple of pictures to this message and have included my logo. This will be going on a white tee shirt. I would like it to be full of vibrant popping colors. I would like an old man sitting in the morning smoing a cigar, finishing his cup of c...logo to be in the dirt by his feet like if he was drawing it with his feet. I wouldnt like this to be a square border i would like a creative boarder. The front of the shirt i would like my logo in a smoky look or a simliar design to the rear part, get creative and let you mind flow. Please feel free to bring your finese and artistic creations to the table. Please dont hesistate to ask me any questions. I have other ideas ready to go. Thank you very much for your time a...
We are seeking an experienced Flutter developer to integrate 's video and call streaming services along with Firebase database into our existing Flutter application. The primary tasks include implementing 's features for seamless video streaming and call functionality, as well as utilizing Firebase database for efficient data storage and retrieval. The ideal candidate should have prior experience with SDK and Firebase integration. Additionally, the developer will be responsible for updating the app to meet the requirements for submission to both Apple Store and Android Store. If you have the necessary skills and expertise in Flutter development, we'd love to hear from you.
I'm looking to hire someone to design our food packaging bags. Specifically I need more than 10 packing designs for different food products. I'm open to suggestions from the professional I hire and will be guided by their expertise. Please let me know if you have any questions or suggestions for this project.
...of 120mg? A) 3 tabs B) 2 tabs C) 4 tabs D) 5 tabs ANSWER: A Sulphasalazine tablets 500mg are on hand. The dosage required is 2g. How many tablets are required? A) 3 tabs B) 2 tabs C) 4 tabs D) 5 tabs ANSWER: C So can you create options like a teacher, you don't need to know a lot about the topics. If you are wondering, It is nursing mcq (multiple choice questions). I have the questions and answers ready in a pdf. The first 428 questions are ready. Once the Question and Answer pdf is given, In the format mentioned above, just add another 3 options in Google sheet, and write the answer in Aiken formatting. Note: The question should be in one line (cell). After Each "ANSWER: X" is marked, the next line/row will be blank. Can you do a sample for the...
When you bid on this project start your bid with "I CAN DO THIS" There is so much automated bids that it just wastes time. Also bid responsibly and don't ask " What's your budget" Bid what you think it's worth to you. I want a clean new Quasar Application that you load "@anthropic-ai/sdk": "^0.21.0", and makes a call using Setting up a demo Quasar app takes less than 5 min. my sample code: async sendMessageToClaudeChatbot(message) { this.Claude_question = "Claude Question"; const anthropic = new Anthropic({ apiKey: process.env.CLAUDE_COLAB, }); (anthropic); const anthropic_message = await ({ // mode: "no-cors", max_tokens: 1024, messages: [...
I'm looking for a skilled game tester to assist in the quality assurance of my upcoming action game. The game runs on a PC, so it is crucial that you have access to a compatible system. Your main responsibility will be to identify, record, and track any bugs or glitches in the game. This will involve playing through the game multiple times, under different conditions, to ensure all potential issues are captured. It is essential that the successful candidate has: - A keen eye for detail - A methodical approach to problem-solving - Excellent communication skills to accurately report bugs Previous experience in game testing, particularly on PC, would be highly advantageous. Job is only around 15 - 30 minutes.
Hello, how are you, I have a very easy task in Angular for someone who knows about NgRx. popular a select to make the call to an api (store). It's angular 15 and you have to know about actions, reducers, effects, and everything about NgRx. This should take 1-2 hours and my budget is $14. If you complete it there will be more tasks later. Write the word ragnar to know you read this. Thank you.
...genders within our target audience. Other Guidelines: • Focus on Clarity and Conversion. Deliver a clear message that highlights the product/service's value proposition and compels viewers to take action (e.g., visit website). • Leave space in the design for our brand logo (1:4) • Ensure the product/service is the central focus of the design. • Ensure that the design has a prominent and enticing call to action. • Leave placeholders for our phone number and/or website - you decide what should be included in the billboard Ideal Skills for Contestants: • Previous experience designing billboards • Strong understanding of what stands out on the roadside • Ability to balance brightness and boldness without overwhelming viewers or diluting ...
I'm in need of a skilled SEO professional to help me improve my website's visibility and search engine rankings. Your main goals will be to increase organic traffic and ultimately increase leads/sales. Key Tasks: - Conduct an SEO audit to identify current gaps in the website's SEO - Implement on-page and off-page SEO strategies - Monitor and report on performa...off-page SEO strategies - Monitor and report on performance and any improvements Ideal Skills: - Proven experience in SEO optimization with tangible results - Knowledge of the latest SEO trends and best practices - Familiarity with tools like Google Analytics, SEMrush, and Moz - Great analytical skills to interpret data and adjust strategies accordingly Feel free to reach out if you have any questions...
